The result: a 29% increase in productivity and a 12% uplift in workforce utilization—driving a transformative change in performance and scalability.Â
With Job&Talent Business, this company achieved a combined productivity increase of 44.5%, effectively turning the output of 100 people into that of 145 people.Â
So confident that they could scale these results, they expanded their Job&Talent workforce by 600%.
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The challenge: delivering scale and performance under pressure
This global last-mile delivery company operates across 20+ countries with tens of thousands of frontline delivery workers.Â
Despite its reach, the company was facing growing operational pressure in one of its largest European markets:
Lack of visibility into worker performance
Poor shift planning and staffing alignment
Unreliable attendance disrupting operations
Volatile hiring demand, often requiring hundreds of new hires weekly
Exposure to compliance risksÂ
Each issue independently was either having an impact, or had the potentional to, reduce productivity. Ultimately, they risked stagnating the company’s ability to grow.
The result: 29% productivity gain + 12% utilization
After implementing the Job&Talent Business platform, the company unlocked a 29% increase in productivity in 9 weeks—measured by deliveries per person per hour.Â
They also achieved a 12% improvement in workforce utilization, primarily attributed to smarter shift allocation and attendance adherence.
Recruitment: responding to surges with AI-led hiring
Facing weekly spikes in hiring demand, this company deployed Clara, Job&Talent’s AI recruiter, to handle high-volume intake faster than any traditional method.
Key results:
300% increase in workforce in 4 weeks
65% faster hiring cycle compared to human recruiters
27% of recruitment activity handled out of hours
With instant lead-to-contract flows, real-time tracking, and 24/7 automation, Clara helped standardize the hiring process and absorb volatility in demand without sacrificing speed or quality.
Time and attendance: improving shift reliability
Previously, no-shows and last-minute absences left shift managers scrambling. Job&Talent Business resolved this with live clocking features and Sara, Job&Talent’s AI attendance coach.
Key results:
13% increase in attendance
Automatic, real-time absence tracking and follow-up AI phone calls
Instant reassignment of shifts to maintain delivery coverage
Sara enabled proactive, automated conversations with workers when they didn’t show up. Our agent coached workers on what to do next time, changing behaviors quickly whilst providing managers full visibility to reduce disruption.
Shift planning: matching demand with smarter distribution
Static scheduling and uneven shift allocation had led to poor worker utilization. By switching to AI-based demand prediction and geo-distribution of shifts, the company made its labor deployment smarter and more dynamic.
Key results:
12% increase in hours worked per person per week
Fewer under- and over-staffed zones
Improved worker satisfaction with more reliable shifts
Instead of assigning shifts reactively, the company began proactively deploying teams based on real-time demand.
Performance management: boosting top talent and reducing poor performance
Without performance data, it was hard to identify who was excelling—or struggling. Job&Talent Business introduced real-time ratings and feedback, powered by Maria, our AI performance coach.
Key results:
Top performers increased from 9% to 20% (+122%)
Poorest performers reduced from 74% to 38% (-49%)
With Maria’s help, managers could flag poor performers for early coaching or replacement, while rewarding consistent delivery excellence.
Compliance: fast transition to a fully legal workforce model
The company had sudden requirement to rapidly transition away from self-employed workers to a fully compliant, contracted workforce. Job&Talent Business supported a seamless transition to a PAYE model.
Outcome:
100% of workers moved to Job&Talent payroll
All documentation captured and uploaded in-app
Full continuity of service maintained throughout
This removed the legal and reputational risks of non-compliance while giving the company peace of mind in a shifting regulatory environment.
Solving root causes across five pillars
This transformation wasn’t about a single feature. It was the result of solving deep operational challenges across five interconnected areas.
Root issue | Solution | Result |
|---|---|---|
Lack of performance visibility | AI performance coach (Maria), ratings and feedback | 122% increase in top performers |
Poor shift planning | Planning features, demand-based geo distribution | 12% higher utilization |
Inconsistent attendance | Real-time clocking features, AI attendance coach (Sara) | 13% attendance uplift |
Slow, legacy recruitment processes | AI-led scaled hiring with Clara, AI recruiter | 300% workforce growth in 4 weeks |
Compliance challenges | Full PAYE transition, in-app right to work documentation management | 100% legal workforce |
By addressing the core blockers to productivity—performance, planning, attendance, recruitment, and compliance—Job&Talent Business helped this global delivery company transform its frontline performance in just 9 weeks.Â
The result wasn’t just operational improvement. It was the confidence to grow faster, hire at scale, and deliver more, all while staying fully compliant.
Get in touch
Could you get more from your workforce? Do you want more productivity to unlock growth? Book a demo with Job&Talent Business and start maximizing your workforce’s output.Â
