Customer Service Phone Representative
Customer Service Phone Representative - Booneville
At Job&Talent, we are recruiting for a Customer Service Phone Representative to work with ACCO Brands in Booneville. This role serves as the primary point of contact for our customers, handling inbound and outbound calls to ensure a positive brand experience in a fast-paced environment.Shift Patterns
- The customer service center operates from 7:00 AM to 5:00 PM, Monday through Friday.
- Representatives work an 8-hour shift within these hours, maintaining a consistent daily schedule.
- Availability to work on Black Friday is required due to high call volumes.
- 15.00 USD hourly
- High school diploma or equivalent, or willingness to obtain within 90 days of hire.
- Previous call center or customer service experience.
- Strong verbal communication and active listening skills.
- Proficiency in using computers and navigating multiple applications simultaneously.
- Ability to remain calm and professional in challenging situations.
- Strong attention to detail.
- Experience with order entry and processing payments over the phone.
- Proven ability to multitask effectively.
- Demonstrated professional phone etiquette.
- Answer inbound customer calls in a timely and professional manner.
- Assist with product inquiries, order placement, status updates, and returns.
- Resolve customer concerns efficiently to maintain high satisfaction levels.
- Perform outbound calls for order follow-ups and customer outreach.
- Document all interactions accurately and maintain knowledge of company policies.
- Opportunity to work with a leading brand in the industry.
- Consistent Monday-Friday schedule.
- Professional development in a fast-paced environment.
This is an amazing opportunity if you are looking for Customer Service Phone Representative jobs in Booneville. Sign your contract with Job&Talent for some great working benefits and professional stability.