Customer Service Support

Customer Service Support - Greensboro

At Job&Talent, we are recruiting for a Customer Service Support role to work with a leading automotive parts provider in Greensboro. You will join the Action Service team, providing critical support to customers across North America by managing roadside assistance and breakdown events in a fast-paced, high-volume environment.


Shift Patterns

• The role operates within a 24/7, 365-day environment.


• Available shifts include: A (11 pm - 8 am), B (5 am - 2 pm), C (8 am - 5 pm), D (12 pm - 9 pm), and E (3 pm - 12 am).


• Weekend rotations are expected.


• Hybrid work environment may be available following the completion of onsite training.

Pay Rates

• 22.00 USD hourly

Must-have requirements for Customer Service Support

• 1-3 years of customer service or technical support experience.


• Solid understanding of Microsoft operating systems.


• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.


• Effective documentation skills within case management systems.


• Innovative problem-solving, research, and analytical skills.

Desirable requirements for Customer Service Support

• Associate degree in automotive studies.


• Experience in automotive or heavy-duty diesel repair.

Role for Customer Service Support

• Promptly respond to and document incoming requests for roadside assistance.


• Coordinate with customers, dealers, and service vendors to resolve technical and logistical issues.


• Manage end-to-end case documentation to ensure transparency and timely resolution.


• Provide technical specifications and warranty information to customers as needed.


• Address customer complaints effectively and escalate complex issues to team leads when necessary.

Benefits for Customer Service Support

• Opportunity to work with a global leader in the automotive industry.


• Professional development within a collaborative team environment.


• Exposure to complex logistics and technical problem-solving.


• Structured training and potential for hybrid work arrangements.

Location: Greensboro.


This is an amazing opportunity if you are looking for Customer Service Support jobs in Greensboro.


Sign your contract with Job&Talent for some great working benefits and professional stability.